Frequently Asked Questions - Barista Underground

WHAT IS YOUR RETURN POLICY?

Call us at 631-815-5290 or email us within 30 days of the date you received the product and let us know why you're returning the item. Upon receipt of the unused product, we will refund the credit card you used to pay for your order. You will be responsible for all return shipping fees.
WHEN WILL MY ORDER SHIP?

All orders placed before 4pm est will be shipped the same day via FedEx. Orders placed after 4pm will be shipped on the next business day via UPS. For other shipping options please call us at 631-815-5290.
I CAN’T FIND WHAT I’M LOOKING FOR?

Need help finding a certain product? Give us a call at 631-815-5290 or send us an email at orders@baristaunderground.com
I HAVE A NEW PRODUCT SUGGESTION?

Have a product suggestion? Give us a call at 631-815-5290 or send us an email at orders@baristaunderground.com
HOW DO I CONTACT BARISTA UNDERGROUND?

You can contact us by email at orders@baristaunderground.com or by calling us at (631) 815-5290
WHEN WILL MY CARD BE CHARGED?

All credit cards will be charged at the time you place your order. In the case of a back ordered product, the card will still be charged at the time you originally placed your order. If you have any questions, or concerns please do not hesitate to contact us! orders@baristaunderground.com

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