The Underground Blog

Think the 1970s was the Me Generation? Think again. According to Business Insider, now more than 60% of drinks at big chains are customized, furthering the overall trend of personalizing...

News about inflation isn’t just a lot of hot air. While core inflation has hovered around 4% year over year since 2020, food prices have risen a whopping 23.6% during...

For coffee shop owners, building a loyal customer base is key to increasing revenue and creating a stronger sense of community. Step one: serving up great coffee, teas, and tasty...

Coffee drink trends come and go, but one thing remains the same: it takes great people to make a great coffee shop. So where do you find and how do...

In January, people aren’t just tightening their belts with an eye towards losing a few LBs. Some are also meeting the New Year with budgetary resolutions that could mean fewer...

To paraphrase Ricky Bobby, the fastest get paid. If you can keep your quality high while increasing the volume of products you can get out the door, you are going...

For many cafés, cold weather can mean business that’s as slow as molasses (or peppermint syrup). Read on to find out what drives this downturn, and how you can dial...

As a rule, cafe visitors are a fun-loving bunch. They embrace a good time as much as a coconut milk cortado made to perfection. Hosting an event is a great way...

Grab your gourds and hold onto your beans. Though temps may still be high, it’s nearly fall–which means that renewed coziness and seasonal coffee cravings are just around the corner....

Hot dog! (And human.) The heat is on, creating cravings for cool treats and even cooler experiences. Here are four ways to make your cafe the hot spot for customers and their four-legged friends as the mercury rises.

Staff schedule changes. Seasonal employees. Changing customer habits. As the mercury rises, so do challenges for coffee shops. Find out how to keep employees engaged, customers happy, and your cafe...

With cafes and kiosks popping up on every block, cornering the market on brisk sales can feel like a caffeine-buzz-kill. Fortunately, mastering merchandising can be the secret sauce to boosting...